Job Overview
Job Post: ICT Associate – ECM Remote (US-Based)
Are you an ICT Associate – ECM Remote? Do you specialize in Enterprise Content Management and seek a challenging remote role? The United Nations Office for Project Services (UNOPS) is searching for you! Join us as an ICT Associate – ECM Remote. This home-based position helps support critical UN functions. You’ll work remotely from the USA. This is an exciting opportunity for an ICT Associate – ECM Remote.
In this vital role, you’ll manage key enterprise applications. These, for instance, include the Official Document System (ODS) and Enterprise Search. You’ll also handle departmental applications. As a result, you will provide 2nd and 3rd level technical support. You’ll troubleshoot issues and implement system upgrades. Importantly, all your work will follow UN ICT standards. If you have experience with Linux/Windows servers, Node.js and Express web apps, and Apache Solr, then we want to hear from you!
Important Note on Location: This position is open to US-based applicants. However, UNOPS initially sought candidates who are nationals of Latin American countries or hold valid residence and work permits there. Therefore, if you are a US national or have legal work rights in the US, and possess the required skills, we strongly encourage your application. Show us your qualifications!
Key Responsibilities for ECM Associates
- Administer Enterprise Applications: Manage system administration for applications like the Official Document System (ODS), Enterprise Search, and Digital Rights Management. In addition, you’ll also handle departmental applications such as the Host Country Reporting System (HCRS) and Web-based Tracking System (WBTS). Your role as an ICT Associate – ECM Remote will be central to these systems.
- Provide Technical Support: Offer 2nd and 3rd level technical support. This, consequently, includes troubleshooting operational issues and resolving data and content problems.
- Manage System Upgrades: Support system upgrades. Always follow established change management procedures.
- Process Service Requests: Complete service requests promptly and efficiently.
- Implement Infrastructure Changes: Make changes to application and hosting infrastructure. Critically, adhere to UN ICT Standards.
- Maintain Documentation: Keep operating procedures and technical documentation up-to-date.
- Generate Reports: Produce monthly statistics and reports on the ODS system.
Remote USA ICT Associate – Enterprise Content Management
Qualifications for This ICT Associate ECM Remote
- Education: We require a secondary school certification with 6 years of relevant experience. Alternatively, a first-level university degree (preferably in computer science, information systems, mathematics, statistics, or a related field) with 2 years of relevant experience works. Another option is a professional or technical diploma with 4 years of relevant experience.
- Work Experience: You need at least 2 years of experience in specific areas. This, for example, includes configuring and supporting Linux/Windows server platforms. You should also have experience developing and supporting Node.js and Express web applications. Furthermore, handling Apache Solr search platforms and JSON data is also essential. This experience is key for an ICT Associate – ECM Remote.
- Desirable Experience (Optional): We value working experience in JavaScript and Python scripting languages. Application configuration management and hosting services are a plus. Moreover, cloud computing experience, preferably with Microsoft Azure service, is desirable.
- Language: You must read, write, and speak fluent English.
Apply here: https://jobs.unops.org/Pages/ViewVacancy/VADetails.aspx?id=30454
FAQs about this ECM Position
- What’s the job title? The job title is ICT Associate – Enterprise Content Management.
- Is this a remote position? Yes, this is a home-based, remote position.
- Is this role open to US applicants? Yes, this role is open to applicants based in the USA. Be aware, however, of the original regional preference in the job description. If you are a US national or have legal work rights in the US and meet the qualifications, we encourage your application.
- What are the key technical skills needed? Key skills include experience with Linux/Windows server platforms, Node.js and Express web applications, and Apache Solr.
- What are the educational requirements? A secondary school certification with 6 years of relevant experience works. A first-level university degree with 2 years, or a professional/technical diploma with 4 years, are also accepted.
- What kind of support will I provide? You’ll provide 2nd and 3rd level technical support. This, specifically, includes troubleshooting operational issues, resolving data and content issues, and supporting system upgrades.
- What is UNOPS? UNOPS – United Nations Office for Project Services – helps partners build a better future. They, therefore, provide services that boost efficiency, effectiveness, and sustainability for peace-building, humanitarian, and development projects.
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