Referral & Scheduling Care Coordinator

Remote Care Coordinator: Transform Mental Health Access with Frontier Psychiatry!

Frontier Psychiatry works to improve the emotional, behavioral, and physical well-being of rural communities. It delivers scalable, timely, and evidence-based interventions in psychiatry and addiction medicine via telehealth services. Since launching in March 2020, Frontier Psychiatry has greatly expanded its reach across Montana, Idaho, and Alaska. Furthermore, the long-term goal involves becoming the main solution to the mental health and addiction problems in rural America, planning to grow into two new states each year for the next six years. To support this important mission, a Remote Care Coordinator plays a key part from day one.

Your Daily Responsibilities

As a Remote Care Coordinator at Frontier Psychiatry, you become an important member of the operations team, managing many administrative tasks related to patient referral management and scheduling. This position holds a crucial role in making it easier for patients to get quality psychiatric and addiction care in underserved communities. Beyond simply managing referrals and clinician schedules, the Remote Care Coordinator also does important reporting work and takes on other projects as supervisors request.

Specifically, a successful professional in this role will:

• Efficiently process all incoming referral faxes within three business days.
• Proactively follow up on pending referrals, making at least three contact attempts to patients and ensuring the referral loop closes by telling referring providers.
• Skillfully manage patient referrals, including clearly talking about details and expectations with patients.
• Routinely verify insurance eligibility for telehealth services, confirming validity and active coverage.
• Maintain clear communication with referring providers throughout the entire referral process.
• Accurately enter complete patient information and insurance details into the Electronic Health Record (EHR).
• Register patients by getting information from incoming referral documents, using all available resources to get more details when needed.
• Tell the Lead Referral & Scheduling Care Coordinator about any new referring facilities or providers that need to be added to the EHR.

Scheduling & Patient Coordination

• Expertly schedule new patient appointments, follow-ups, and other needed pre-visit sessions.
• Promptly answer phone calls, process voicemails, manage patient portal messages, and handle all inquiries quickly.
• Make sure provider schedules are fully used, actively helping with follow-up scheduling needs.
• Manage cancellations, reschedules, and no-shows, and swiftly correct registration errors as assigned.
• Assist with completing tasks emailed to the scheduling group.
• Maintain accurate patient records within the EHR system.
• Collect copayments and/or outstanding balances when asked, and provide patients with cost estimates for services according to policy.
• Promptly correct registration errors as assigned by the billing department.
• Fulfill all daily assigned duties promptly and efficiently.

What Makes a Great Candidate

Your compassion, honesty, knowledge, and genuine care are vital for adding value to every patient interaction. Furthermore, to do well in this Remote Care Coordinator role, candidates should have:

• Candidates must have a high school diploma or equivalent.
• Frontier Psychiatry prefers experience in the medical field, along with knowledge of insurance and eligibility.
• Experience working with Electronic Health Record (EHR) systems offers a big advantage.
• Strong organizing skills and careful attention to detail.
• Excellent people skills and communication abilities to handle patient interactions with understanding and professionalism.
• The ability to manage many tasks effectively in a fast-paced environment and decide what’s most important.
• A team-oriented mindset that allows both independent work and good teamwork.

Your Comprehensive Benefits & Perks

Pay: $18.13 – $22.07 an hour

Frontier Psychiatry significantly invests in its team members, their infrastructure, and capabilities to ensure long-term success. As a result, eligible Remote Care Coordinator professionals can expect comprehensive benefits designed to support your career path and personal well-being:

• 100% Employer-Paid Coverage: Enjoy health, dental, vision, and accident insurance. Frontier Psychiatry fully covers all premiums for the employee.
• 401(k) Plan: Help build your future with a 50% company match on 6% of retirement contributions.
• Generous Paid Time Off: Receive 120 hours of paid vacation annually, plus 40 hours of paid sick leave or according to your state law.
• Birthday Off: Celebrate your special day with a paid day off during your birthday month.
• Paid Holidays & Bereavement Leave: Get 9 paid holidays and support during bereavement.
• True Remote Work: Work comfortably from your home with a flexible remote work policy; moreover, this Remote Care Coordinator position requires no on-call duties, nights, or weekends.
• Stock Options: Be part of company growth with valuable stock options.
• Employee Reward Program: Get recognition through a dedicated employee reward program.
• Health & Flexible Spending Accounts: Use a Health Savings Account (HSA) for tax-advantaged medical savings and Flexible Spending Accounts (FSA) for eligible health or dependent care expenses.
• Supportive Culture: Join an environment of teamwork, new ideas, and continuous learning, where the team values and listens to every member.
• Career Growth & Development: Access on-demand self-paced courses and training to help your professional journey.
• Annual Retreat: Take part in a company-sponsored event for professional development, team building, and networking.
• Company Provided Equipment: Frontier Psychiatry provides all necessary IT equipment for job-related duties.

Reimagine Your Remote Care Coordinator Career Journey – Apply Today!

If all this feels like the perfect next step in your Remote Care Coordinator career journey, Frontier Psychiatry wants to hear from you. Indeed, you will join an organically diverse team where all members contribute and support each other’s success and well-being. This is a unique opportunity to reimagine an all-new career journey and develop “friends for life.”

Apply now on: https://www.indeed.com/q-america-jobs.html?vjk=221a1fba49642a3c