Job Overview
Intake Specialist – Louisville, Kentucky, USA (Hybrid)
Are you a highly organized and compassionate individual eager to help others? The International Rescue Committee (IRC) in Louisville, Kentucky, seeks a dedicated Intake Specialist. This hybrid role (combining office, remote, and field work) directly impacts vulnerable populations, including refugees, asylum seekers, and other immigrants across the United States. If you thrive in dynamic environments and build strong relationships, consider this full-time position. We offer compensation between USD 21.00 – 23.00 Hourly.
Key Responsibilities of an Intake Specialist
As an Intake Specialist, you perform crucial duties, ensuring community members access needed support. Firstly, you manage reception services for the IRC Louisville office. You greet visitors, ascertain their needs, and direct them to appropriate staff or departments. You also manage visitor flow, especially during peak periods like open office hours.
Furthermore, you conduct eligibility screenings for walk-in clients, including parolees, SIVs, and secondary migrant refugees. Therefore, you must maintain up-to-date knowledge of eligibility criteria for all IRC programs. This covers Kentucky-funded, federally funded (like Matching Grant), and Temporary Assistance to Needy Families (TANF) programs.
Moreover, you enroll qualifying clients into programs. Conversely, you refer ineligible clients to suitable community resources. These include local social services departments, shelters, food banks, and crisis centers, as applicable. Importantly, you meticulously detail each client interaction, following established requirements. You also input client information into relevant databases and assist with tracking and reporting. Finally, you effectively collaborate with coworkers and partner organizations. You build and maintain strong relationships with area service providers, ultimately benefiting clients. You may also train and lead support staff, volunteers, and interns.
Remote USA Intake Specialist
Required Skills & Experience for this Intake Specialist Role
We seek candidates with relevant professional experience in human services. A minimum of 2 years’ experience is strongly preferred. Experience working with refugee and/or immigrant populations also receives strong preference.
Demonstrated skills and competencies are crucial for this Intake Specialist position. You need strong relationship-building, diplomacy, and networking abilities. You must effectively build internal and external relationships. As a self-starter, you will possess excellent problem-solving skills. You must also effectively multi-task, prioritize duties, and manage time. Attention to detail and accuracy in your work product are paramount. You must speak and write fluent English. However, proficiency in languages spoken by IRC’s clients (including Kinyarwanda, Swahili, Somali, Arabic, Burmese) is desired. You should proficiently use Microsoft Office applications (Word, Excel, Outlook). Additionally, you must use the internet and other digital tools for data entry, research, and problem-solving. Finally, you need a valid driver’s license and access to a personal, insured vehicle.
Working Environment & Benefits
This Intake Specialist role involves a hybrid working environment. It combines standard office presence, remote work, and ‘field’ time within the service delivery area. Occasionally, weekend and/or evening work may prove necessary.
IRC values its employees. We offer a comprehensive, highly competitive set of benefits for US-based candidates. These include: 10 sick days, 10 US holidays, and 20-25 paid time off days (depending on role and tenure). Medical insurance starts at $143 per month, dental at $6.50, and vision at $5. We also provide FSA for healthcare and commuter costs, a 403b retirement savings plan with immediately vested matching, disability & life insurance, and an Employee Assistance Program. This program assists staff and their families during crises and mental health struggles. IRC is an Equal Opportunity Employer, considering all applicants based on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
Apply now: https://unjobs.org/vacancies/1751584760920
Frequently Asked Questions (FAQs)
Q1: What is the Intake Specialist’s main role? A1: You will primarily screen community members, provide program info, and connect eligible individuals to IRC services or external resources.
Q2: Is prior refugee experience necessary for Intake Specialist? A2: While not required, experience working with refugee or immigrant populations is strongly preferred.
Q3: What kind of work environment applies to this role? A3: This hybrid role combines office work in Louisville, Kentucky, with some remote flexibility and field time.
Q4: Do I need a driver’s license? A4: Yes, a valid driver’s license and access to a personal, insured vehicle are required.