Impactful Design: Federal Service Designer at Steampunk
At Steampunk, Federal government clients remain at the core of every solution designed, developed, and delivered. Specifically, this client-centric approach drives game-changing mission impacts. Consequently, Steampunk is currently seeking a Federal Service Designer to guide these clients, ensuring innovative and human-centered outcomes.
About Steampunk: Driving Change with Innovative Service Design
Steampunk stands as a recognized Change Agent within the Federal contracting industry. Indeed, it consistently brings fresh perspectives and innovative thinking to clients across the Homeland, Federal Civilian, Health, and Department of Defense (DoD) sectors. Through its proprietary Design Intelligence™ process, for instance, Steampunk fundamentally transforms client expectations for true shared accountability in solving their most challenging mission hurdles. As an employee-owned company, moreover, Steampunk prioritizes investing in its employees, empowering them to achieve the most significant work of their careers and rewarding them for outstanding contributions to growth. Discover more about Steampunk’s story by visiting http://www.steampunk.com.
The Role: Guiding Federal Clients as a Service Designer
As a Service Designer at Steampunk, you will play a pivotal role in guiding government clients through the organization’s unique Design Intelligence™ framework. To elaborate, this framework effectively incorporates human-centered methods to address end-to-end organizational and experience challenges. Furthermore, your responsibilities will include leading and facilitating dynamic discovery sessions, which are crucial for uncovering customer pain points and identifying enterprise-wide opportunities. Ultimately, you will consistently serve as the voice of the customer, meticulously ensuring their needs are considered and met within every proposed solution.
Key Contributions for a Federal Service Designer: Shaping Mission Impact
A Federal Service Designer contributes significantly through various responsibilities:
- First, participation in all aspects of discovery to gain a profound understanding of client mission and goals; stakeholders, users, and their ecosystems; current state journeys; distinct user segments; and specific program and project objectives.
- Second, conducting impactful workshops and interviews to effectively frame pain points and opportunities, define clear problem statements, and validate critical hypotheses.
- Third, synthesizing diverse research and data to communicate actionable insights and make robust recommendations. These recommendations, crucially, will ultimately shape mission/program strategy, drive service and workflow innovations, and contribute to a compelling future experience vision.
- Next, creating essential design artifacts such as journey maps, service blueprints, vision roadmaps, personas, and ecosystem and experience maps. These tools, consequently, effectively articulate needs, identify gaps, and provide actionable recommendations for organizational and process improvements.
- Additionally, collaborating and communicating stakeholder and user needs seamlessly within a cross-functional team, operating effectively within an agile environment.
- Furthermore, understanding and embracing the specifications and constraints of a given technology, platform, and/or operational environment. This, therefore, includes knowing how research should be thoroughly integrated into technological considerations.
- Finally, ensuring all deliverables across a variety of projects are consistently produced at the highest quality standards.
Essential Qualifications for a Federal Service Designer
To be successful in this Service Designer role, candidates typically possess:
- Foremost, ability to obtain a U.S. government Public Trust Security Clearance.
- Moreover, at least 4 years of experience in human-centered design, service design, and/or customer experience design.
- In addition, a current portfolio that clearly demonstrates ideology, methods, tools, skills, and craft.
- Furthermore, thorough knowledge and demonstrated experience conducting primary and secondary research, including stakeholder and user interviews, design-thinking, and co-creation workshops. This experience, specifically, extends to applying those insights effectively to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints.
- Crucially, experience working on a Scrum team within the Agile delivery framework, along with practical experience integrating research and design into technical sprints, including writing user stories and story pointing.
- Beyond that, proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart.
- Equally important, a strong desire to keep pace with ever-changing industry tools and best practices, coupled with the ability to make recommendations as needed for the best outcome.
- Additionally, experience collaborating within a multi-disciplinary delivery team, including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers.
- Also, a natural curiosity for solving problems, combined with strong analytical skills.
- Furthermore, a collaborative nature, evidenced by excellent written communication and presentation skills.
- Lastly, experience working effectively in a project-based environment.
- A relevant degree or equivalent experience in Human-Centered Design (HCD) and/or service design.
Bonus Points for a Service Designer:
- Previous work experience in or with the federal government.
- Previous work experience as a consultant.
Compensation & Benefits for a Service Designer: Investing in Talent
Steampunk determines salary based on several factors, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. To clarify, the projected annual compensation range for this Federal Service Designer position is:
$85,000 to $150,000 USD
Annual salary represents just one aspect of Steampunk’s comprehensive total compensation package for employees. For further details, information about additional Steampunk benefits is available on the company’s website.
Identity Verification & Equal Opportunity for Service Designers
As part of the application process, candidates are expected to be on camera during interviews and assessments. Consequently, a picture may be taken to verify identity and prevent fraud.
Steampunk is an equal opportunity employer. Therefore, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Furthermore, Steampunk actively participates in the E-Verify program.
Ready to Transform Federal Missions as a Service Designer?
Apply now: https://weworkremotely.com/listings/steampunk-service-designer