Coordinator, Gift Operations

Are you a highly organized and detail-oriented professional with a passion for precision? Do you thrive in a dynamic environment where your meticulous work directly supports a vital mission? If so, USA for UNHCR seeks a Gift Operations Coordinator UNHCR to join our dedicated team in Washington, D.C. In this pivotal role, you’ll be instrumental in ensuring the accurate and timely processing of all incoming gifts. Consequently, you’ll play a crucial part in our financial reconciliation, ultimately helping us deliver life-saving aid to refugees worldwide.

This is far more than simple data entry; instead, you’ll powerfully safeguard donor trust and ensure every contribution makes its maximum impact. Moreover, you’ll be at the very heart of our operations, overseeing rigorous quality assurance, diligently identifying discrepancies, and proactively recommending innovative solutions. These solutions, in turn, will undoubtedly enhance existing processes and improve data quality across the board. Therefore, if you’re a proactive problem-solver with a strong understanding of gift administration, a steadfast commitment to data integrity, and a profound desire to contribute to a meaningful cause, we genuinely encourage you to apply for this Gift Operations Coordinator UNHCR role!

What You’ll Do as a Gift Operations Coordinator UNHCR: Key Responsibilities

As our Gift Operations Coordinator UNHCR, you’ll effectively manage a comprehensive variety of critical tasks:

Core Gift Processing & Accuracy for the UNHCR Coordinator

You’ll support the essential gift upload process for third-party vendors like Benevity and Your Cause, along with accurate wire transfer entry. Specifically, you’ll ensure daily files post accurately, always adhering strictly to established Service Level Agreements. Furthermore, you’ll promptly notify relevant staff of successful data transmissions, processing delays, or any changes that might impact operations or reporting. Your work as a Gift Operations Coordinator UNHCR is vital here.

Ensuring Data Integrity & Quality Assurance in UNHCR Gift Operations

You’ll serve as a vigilant guardian of our data! To that end, you’ll conduct weekly gift data audits. These audits, naturally, ensure accurate entry and acknowledgment. You’ll diligently identify inconsistencies and report findings to senior staff, proposing effective solutions for improvement. Moreover, you’ll maintain comprehensive QA processes. Indeed, these processes monitor transactional and donor data accuracy with meticulous care. You’ll collaborate both within and across teams to identify and resolve data integrity issues, ultimately contributing to clean-up efforts and recommending valuable process improvements for all gift operations at UNHCR.

Facilitating Financial Reconciliation for All UNHCR Gift Revenue

You’ll play a key role in supporting our monthly reconciliation with the Finance team. Crucially, you’ll ensure that all gifts commit within five business days of month-end. In addition, you’ll provide robust troubleshooting support for any reconciliation issues that may arise. Finally, you’ll partner closely with Finance and fundraising teams to ensure strict compliance with earmarking policies and IRS regulations, a core responsibility of a Gift Operations Coordinator UNHCR.

Managing Contribution Reporting & Compliance for UNHCR Gifts

You’ll generate and diligently distribute standard gift reports from Salesforce daily, weekly, and monthly. These reports, crucially, provide invaluable insights to our teams. Additionally, you’ll need a strong understanding and precise application of internal coding procedures for restricted funds, supporting the comprehensive gift operations of UNHCR.

Enhancing Donor Support & Team Collaboration in UNHCR Gift Processing

You’ll assist with processing credit card payments for recurring donors. Likewise, you’ll proactively flag any discrepancies or issues that emerge. Beyond your core duties, you’ll seamlessly serve as a backup for other team members across gift processing, acknowledgment fulfillment, and upload functions. You’ll maintain the Gift Operations case queue, thereby ensuring timely and professional responses to all inquiries. Ultimately, you’ll be a vital resource for escalated donor inquiries regarding donation processing or receipting as a Gift Operations Coordinator UNHCR.

Driving Process Improvement & Peak Period Support for UNHCR Gift Data

You’ll actively maintain and update process documentation related to upload and gift processing tasks. Always, therefore, seek ways to enhance efficiency and accuracy for our gift operations. Lastly, you’ll be available to work during peak periods, such as the critical December holidays (between December 26th and January 1st), when our gift processing volume is highest for the Gift Operations Coordinator UNHCR role.

What We’re Looking For: Ideal Qualities for a Gift Operations Coordinator UNHCR

To succeed as a Gift Operations Coordinator UNHCR, you’ll possess a unique blend of skills and experience:

Essential Experience & Foundational Knowledge in Gift Operations

You’ll need up to two years of highly relevant experience in gift administration, donor/customer relations, data systems, fundraising, or a related field. A high school diploma or equivalent is required. Crucially, demonstrated knowledge of gift and fundraising processing procedures, database management, donor relations, and change management is absolutely essential for this Gift Operations Coordinator UNHCR position.

Analytical & Financial Acumen for UNHCR Gift Data Management

You’ll have a proven ability to conduct data quality audits and implement impactful process improvements. These improvements, naturally, ensure accurate gift entry and donor record hygiene. Furthermore, you’ll also have experience supporting financial reconciliation processes, thereby significantly helping to meet month-end deadlines. A basic understanding of applicable IRS regulations regarding philanthropic contributions and a general awareness of accounting principles (GAAP) is preferred for a Gift Operations Coordinator UNHCR.

Collaboration & Communication Skills in Gift Operations

You’ll demonstrate strong skill in coordinating with cross-functional teams. This includes, specifically, resolving data integrity issues and enhancing overall operational efficiency. Moreover, you’ll possess strong communication skills, both written and verbal. These skills, quite simply, will allow you to clearly articulate findings and solutions to various stakeholders, a key aspect for our gift operations.

Technical Proficiency & Adaptability for Donor Systems

Familiarity with Salesforce NPSP and Salesforce Service Cloud knowledge is a significant plus. Proficiency in Microsoft Office Suite, specifically Excel, Word, and PowerPoint, is required. You’ll have an efficient work style with strong attention to detail. You’ll quickly learn and adapt to new software specific to department or institutional needs and train users on gift processing policies and procedures. Consequently, the ability to manage time, juggle multiple priorities, be proactive, take initiative, resolve problems, and manage multiple priorities to ensure goals meet in a timely manner is absolutely key for our Gift Operations Coordinator UNHCR.

Independent & Problem-Solving Mindset in UNHCR Gift Operations

You’ll successfully work under pressure and independently. You can effectively consider processes end-to-end and anticipate downstream effects. Moreover, you’ll work across teams to collectively achieve desired results. Collaborate with peers and take clear direction from leadership to accomplish tasks. You’ll be flexible, creative, intellectually curious, and innovative on a consistent basis. Ultimately, you’ll have a strong desire to “dig into” a problem and thoughtfully analyze information to make informed decisions for gift operations.

Work Location & Compensation

This is a hybrid position based in Washington, D.C. While primarily based in D.C., the role may also involve occasional travel to some locations within the company’s region of operations and select donor locations.

Compensation: The salary for this position ranges from $56,759 – $66,692.

Our Commitment to Diversity & Inclusion

USA for UNHCR is an Equal Opportunity Employer. We value diversity and encourage applications from all qualified individuals. Refugees and all other protected classes are strongly encouraged to apply. We commit to making reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Indeed, these accommodations enable individuals with disabilities to perform the essential functions of the role.

Are you ready to bring your expertise to a cause that truly matters as a Gift Operations Coordinator UNHCR? Apply today and help us support displaced families around the world!

Apply here: https://usaforunhcr.bamboohr.com/careers/219